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I can't tell you how many times I've been in the car and a new idea comes to mind, or an email I need to write nags at me, or I remember I have to pick something up at the store only to lose these thoughts in the abyss of my scattered brain.  I'm not one to multitask in the car, so I don't like writing things down while I'm driving.  I don't  like sending myself voicemails, because my thoughts always end up piling up in my saved messages never to be heard from again.  I just never really found a great way to deal with remembering fleeting thoughts–it's just not one of my strong points.

Well, I have now found a way to keep my thoughts accessible. I Jott it.   

Jott Networks, the company behind Jott (it's still in beta), describes their service as

….a revolutionary new service that automatically converts your
voice into e-mail and text messages—anytime, anywhere, with any cell
phone. Jott™ makes you more productive and efficient by capturing your
ideas, notes to self, tasks, and more without using your keypad.

Sounds simple.  It is.  You call a toll free number,  the system asks "Who do you want to Jott?"  You tell the nice voice who you want to Jott (yourself, your buddy, your associates, or a link), then you say what's on your mind.  Magically, an email or text message is sent to you or whomever you sent the JOTT too with the exact same words you spoke into the phone–in usually less than 3 minutes.

Setting up Jott

Setting up Jott is a breeze.  Once you have an account, all you need to do is give them your phone number so they know who you are when you call.  You can also add your contacts (and groups of contacts) so Jott can send your messages to your friends, family, and business associates.   That's it.   Call Jott tell them who you want to Jott, speak your mind, and wait for the email.

Not just emails

One of the most powerful aspects of the Jott service is that it has been mashed up with other services.  In effect, Jott can be your intake engine for blogging, your to do list, or even shopping.  Jott calls these mashups "links."  I have links setup with twitter, Remember the Milk, Sandy, and this Typepad blog. 

Sandy, a web service that bills itself as a personal assistant is whom I most frequently Jott.  Whenever I have a task, birthday, or phone number I want to remember, I Jott it to Sandy and Sandy takes care of the rest.

Some of the other links that Jott has setup include:

How I use Jott
I probably use Jott 5 to 10 times a day.  I jott myself whenever I have an idea or a note I want to remember.  When I jott something to myself, the transcription is waiting for me in my gmail the next time I check it.   I'll then either act on the idea or store it away for future reference.

I've also started to Jott my friends.  Although I have been using Jott for about 6 months, I only recently realized that it's a great tool to SMS friends.    I'm not very good a texting-I can talk though.  So, jott is so much better for me than texting with my fingers.

Future of Jott

I think Jott is absolutely fantastic.  Period.  I recommend it to anyone who needs a little help remembering things.  I do have one major question about Jott though.  What is their business model?  Today the service is absolutely 100% free.  I'm worried, however, that one month, two months, six months down the line they are going to ask me to pay them for something that I've become accustomed to getting for free.  It is so useful, but I haven't attached a monetary value to it yet.  I guess we'll just have to wait and see.  At some point, they are going to have to find ways make money, and I can't think of any other way besides charging their customers…

It’s been a long time since I’ve posted here at GoldenInsights.  I haven’t been thinking a lot about business process analysis, and so I haven’t really been inspired to write about it either.  My newish job is less about business process analysis then my previous job.  At any rate, I have not been focusing on BPM in my day job, so I don’t have much to say about BPM right now. 

That shouldn’t keep me from posting, right?  I do have some things that are inspiring me to write, such as personal productivity, social networking, and the miscellany of books I am reading.  I am excited about some "Web 2.0" applications that I’ve been trying out, and I have found a bunch that I’ve been able to seamlessly integrate into my work and personal life.  Some of them have not worked for me.  I’d like to write about them.  Also, I’m going to start an MBA program online–I’d like to write about that too. 

I’ve received some positive reinforcement about my blog over the last year, and I appreciate the feedback.  I hope that those who are subscribed to GoldenInsights will continue to read what I have to say even though my focus is changing.  As always, I welcome your comments at GoldenInsights, and look forward to creating a dynamic conversation…   

 

Presentation Zen reviews a couple of other books that have similar themes to my last post about thinking inside the right box

The scene repeats itself everyday in the boardrooms and workgroups of the world.  People are given a vague goal to innovate a product, reengineer a process, or develop something “big.”  They may have been given some minimal instructions, but there main goal is to develop some novel approach by thinking outside the box.  The idea here is that the status quo is too constraining, so to arrive at a truly new idea, you need to break free from the constraints and start with a blank slate.  I know I always get a little nervous when I’ve been asked to do this. Apparently I’m not the only one.

In the last several weeks, I’ve run across two articles that espouse a different kind of innovative thinking.  Instead of breaking free from “the box” and jumping into an abyss of creativity, these two articles approach innovation by creating a new box that constrains in a way that actually sparks creativity.

The Fast Company article Get Back in the Box by Dan Heath and Chip Heath (Authors of Made to Stick) promote the idea of going shopping for a new box instead of dropping the box altogether.  A good way of box shopping is to combine two or more seemingly unrelated items.  Dan and Chip Heath give several examples including:

  • When redesigning the service areas of a bank, the marketing person framed the goal by saying they “want the space to be more like Starbucks and less like a post office.”
  • The HBO show Entourage could have been developed and pitched as “Sex and City” for men. 

Both of these examples provide fertile ground for creativity, but they have done so by creating a new box or set of constraints. 

The second article, Breakthrough Thinking from Inside the Box is in this month’s (December 2007) Harvard Business Review.  In this article, they describe how to construct a new box by asking the right questions.  They point out that asking the right questions helps to generate ideas.  Questions such as:

  • “What is the biggest hassle about using or buying our product or service that people unnecessarily tolerate without knowing it?”
  • “Who uses our product in ways we never expected or intended?”
  • “Which technologies underlying our production processes have changed the most since we last rebuilt our…systems.”

These questions can be used to trigger other questions until ultimately new ideas are generated. 

Although the HBR article is more prescriptive in identifying how to create new boxes, both take the approach that constraints can actually be effective ways to creating new ideas.  So, the next time you find yourself trying to think outside the box, create a new box and think inside it. 

Recommended Books

I’m  in the middle of reading Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath and I ran across a passage that is very relevant to Successful Customer Outcomes.  The book focuses on 6 key components of making ideas sticky-or unforgettable.   They are:

  • Simplicity
  • Unexpectedness
  • Concreteness
  • Credibility
  • Emotion
  • Stories

Read this excerpt for more information. 

While discussing the concept of simplicity, they describe Southwest Airline’s mantra.  Their mantra or core drives the decision making process at Southwest. As the longest serving CEO of Southwest has said," I can teach you the secret to running this airline in thirty seconds. This is it: We are the low fare airline." 

This is a simple idea for everyone involved.  It’s sticky, because it’s simple, and it’s stickiness provides customers and employees alike a measurable and attainable expectation.  When you book a seat on Southwest, you don’t book it for the meals or the first class seat; you book it for the price.  Changes at Southwest don’t get made because they will make customers more comfortable.  Changes are made to help bring down the cost of travelers’ tickets.

The core idea behind Southwest’s success is that they are the low fare airline.  Everyone knows this and everyone expects this.  That’s why they are so successful.

Now, I have a question.  To be effective, does  a Successful Customer Outcome need to sticky?

Killer Innovations

I’ve blogged about Phil McKinney in the past.  Although I haven’t been listening to his podcast lately (my MP3 player is on the fritz), I have been watching his blog, and his posts always have some valuable insight.  This slideshow encapsulates much of what he talks about in his blog and podcast. 

Notice that he mentions that Six Sigma and BPR are evolutionary change tools and NOT Revloutionary change tools(Slide 12).  I agree.  Business Processes Change is only revolutionary when they include breakthrough improvements that include things like addressing customer expectations and creating fundamentally new way of including customers in the process.

An introduction to a better way to come up with better ideas that lead to killer innovations ….

SlideShare Link (I originally embedded the slideshow into the post, but it was causing problems with my blog.)

For anyone who is interested in understanding what the internet has done for information, please watch this movie.  The guy who made this short also made Web 2.0 … The Machine is Us/ing Us, which describe what Web 2.0 is all about.  Take a look.

Information R/evolution: The New Video | Open Culture

I just got IMified

This post was just published using my GTalk client. I also can post to do items in my Remember the Milk account from GTalk–all using a service called IMified.   It’s almost an operating system for instant messengers.  Cool!

http://www.imified.com

Thanks Sandy!

Uh, what’s the business rule behind this task?

Savage Chickens - Process

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